Business analyst Cloud salesForce

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Business analyst – sales force

 

Introduction to Business analysis

Roles and Responsibilities of BA in IT / Cloud Environment

Skills set of BA

SDLC process

  • Waterfall
  • V Model
  • Agile Methodology
    • Agile Process
    • Scrum Frame work
    • Roles in Agile
    • User stories
    • Product backlog

Knowledge areas:

  • Business analysis planning and Monitoring
  • Elicitation and collaboration
  • Requirements life cycle Management
  • Strategy analysis
  • Requirement analysis and design
  • Solution evaluation

 Introduction to Cloud services

  • Importance
  • Architecture
  • Services
    • SAAS
    • PASS
    • IAAS

Private cloud vs Public cloud

Introduction to CRM applications

Different applications in CRM – SFDC sales force

MVC architecture

Types of applications

Sales force standard functionality and features

  • Sales cloud
  • Service cloud
  • Community cloud

Sales force interfaces

Object and relationships

Relationships

Best practices of Business process

  • Customer service
  • Supply chain
  • Service sales
  • Install base
  • Contract Management

CRM overview, Functionality

Workflows, business process

Data management

Reports and dash boards

Tools:

  • Rational rose, MS Visio, Balsamiq

 

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